Privacy statement

Gilmore & Roberts (“we”) promise to protect and respect any personal data you share with us.
We are certified which means we have the robust processes in place to keep your data 100% safe and secure.

This privacy statement tells you about the type of data we collect and how we use it.

We operate an ‘opt in only’ communication policy for marketing materials. This means we only send out marketing materials to people that have explicitly stated they would like some either by email or post.

You can email to ask about the data we hold on you, make changes or ask us to stop using it.


How we collect data from you

When you give it to us DIRECTLY

You may have signed up to our mailing list on our website or at a show, to receive updates on our tours and releases via email. You can opt out at any time by clicking the link in the footer of our mailouts, or by emailing us at and stating that you wish to be removed from our mailing list.

You may have purchased a CD or other merchandise item from our website shop, and you will have filled in your details in order for the item to be delivered. This information is not used for any other purpose.

You may have contacted us through our website contact form, in order to initiate a conversation about a booking or ask us a question, and you will have filled in your email address in order for us to reply to you. This information is not used for any other purpose.


When we collect it as you use our WEBSITE

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. When you visit our site for the first time you will be informed of our use of cookies before you continue to browse.
Cookies are small files that are downloaded to your PC or other device when you visit our site. They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our Cookie Policy.
In addition, the type of device you’re using to access our website and the operating system you’re using may come directly from your device if it is set up to do so.


Use of Cookies

We use cookies to enhance the online experience of our visitors. We also use them to understand how our website is being used and to enable us to make improvements to our website.
You have the right to choose whether you want to accept these cookies. By default, your browser will accept cookies – this can be changed by amending the controls on your browser to reflect your cookie preferences. Please note, disabling cookies may prevent you from using the full range of services available on this website.

Our website uses tracking software to monitor our visitors to understand how they use it. We use software provided by Google Analytics, which use cookies to track visitor usage. This software will save a cookie to your computer’s hard drive to track and monitor your engagement and use of the website, and to help identify you on future visits. It will not store, save or collect personal information.


The personal data we collect

The type and quantity of information we collect and how we use it depends on why you are providing it.
If you make a purchase through our website shop, we will usually collect:

  • Your name
    • Your address
    • Your email address
    • Your telephone number

We will only use your data to:

  • Deliver the item you have bought
    • Keep a record of purchase
  • Contact you in case of any problem with your purchase

If you sign up to our mailing list, we will usually collect:

  • Your name
    • Your email address


We will only use your data to:

  • Send you updates on our tours and releases


Direct Marketing

With your consent, we will send you emails to update you on our tours and releases.

If you wish to opt out of our communications you can contact us at

We do not sell or share personal details to third parties for any reason.


How we keep your data safe and who has access

Data security is of great importance to Gilmore & Roberts and to protect your data we have suitable procedures in place to safeguard and secure data collected online.

There are appropriate technical controls in place to protect your personal details.




You have a right to ask us to stop processing your personal data by contacting us at

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send a description of the information you want to see and proof of your identity to

If you have any questions please send these to


Changes to this policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.
If you have any questions, comments or suggestions, please let us know by emailing